Privacy Policy

GuestWire Technologies LLC ("GuestWire Technologies LLC," "GuestWire," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, protect, and retain personal information when you access or use any of our websites, platforms, applications, and related services (collectively, the "Services"), including but not limited to:

• GuestWire Vacation — a guest experience and vacation rental management platform for property hosts and their guests
• GuestWire Experiences — hospitality and guest engagement tools for hotels and lodging operators
• DisplayOS — a screen management and content delivery platform for hospitality and commercial environments
• NeighborWire — a neighborhood community and local information platform
• Our corporate website at guestwiretechnologies.com and all associated GuestWire web properties
• Any additional products, platforms, or services offered by GuestWire Technologies LLC

This Privacy Policy applies to all users of our Services, including website visitors, platform users, property hosts, business customers, guests, and any other individuals who interact with GuestWire Technologies LLC.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.

Our principal place of business is in North Carolina, United States. Questions about this Policy may be directed to info@guestwiretechnologies.com.

2.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account, use our Services, or communicate with us:

• Account Registration Information: Full name, email address, phone number, password, and profile information when you create an account on any GuestWire platform.
• Contact Information: Name, email address, phone number, mailing address, and business information when you contact us or sign up for services.
• Business Information: Company name, business type, number of properties, tax identification numbers, business license information, and billing address for business accounts.
• Property Information (for Hosts): Property names, addresses, descriptions, photographs, amenity details, house rules, pricing, and availability information.
• Reservation Information: Guest names, contact details, check-in and check-out dates, party size, special requests, reservation source, and related booking information.
• Communications: Messages sent through the platform between hosts and guests, support requests, feedback, survey responses, and other correspondence with GuestWire.
• Content You Submit: Photos, videos, descriptions, reviews, announcements, and other content uploaded to our platforms.
• Communication Preferences: Your preferences for receiving notifications, emails, and other communications from us.
• Support Requests: Information provided when you contact our support team, including descriptions of issues, screenshots, and other diagnostic information.

2.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware configuration.
• Usage Data: Pages and features accessed, time spent on pages, links clicked, search queries, features used, and other interactions with our Services.
• Log Information: Server logs including access times, referring URLs, error logs, and records of actions taken within the Services.
• Cookie and Tracking Data: Information collected through cookies, pixel tags, web beacons, and similar tracking technologies as described in Section 6 of this Policy.
• Analytics Data: Aggregated and anonymized usage statistics used to understand how our Services are being used and to improve them.

2.3 Information from Third Parties

We may receive information about you from third parties in the following circumstances:

• Booking Platform Integrations: When hosts connect calendar feeds from platforms such as Airbnb, VRBO, Booking.com, or Expedia, we receive reservation data including guest names, dates, and booking details necessary to provide our services.
• Payment Processors: Payment confirmation data, billing information, and transaction identifiers from payment service providers such as Stripe.
• Authentication Providers: If you choose to log in using a third-party authentication service (such as Google), we receive basic profile information as permitted by your settings with that provider.
• Business Partners: Information shared with us by businesses that integrate GuestWire services into their operations.

We use the information we collect for the following purposes, based on legitimate business interests, contractual necessity, legal obligations, and your consent where applicable:

3.1 Providing and Operating the Services

• Creating, managing, and authenticating user accounts
• Delivering the features and functionality of our platforms, including guest portals, host dashboards, TV display systems, and communication tools
• Processing and managing reservations and related operations
• Facilitating communications between hosts and guests
• Displaying property information, local guides, and guest-facing content
• Managing device pairing and screen content delivery
• Routing guest requests, maintenance tasks, and operational workflows

3.2 Customer Support and Communications

• Responding to your questions, support requests, and inquiries
• Sending service-related notifications including reservation confirmations, system alerts, and account updates
• Sending onboarding materials, product announcements, and usage tips relevant to your account
• Sending marketing communications where you have opted in or where permitted by applicable law, with the ability to opt out at any time
• Soliciting feedback, reviews, and survey responses to improve our Services

3.3 Service Improvement and Development

• Analyzing usage patterns, trends, and aggregate statistics to understand how our Services are used
• Identifying and fixing technical issues, errors, and bugs
• Testing, developing, and launching new features and products
• Conducting internal research to improve service quality and user experience

3.4 Security, Compliance, and Legal Purposes

• Verifying your identity and preventing unauthorized access to accounts
• Detecting, investigating, and preventing fraudulent transactions, abuse, and policy violations
• Enforcing our Terms of Service and other applicable policies
• Complying with applicable laws, regulations, legal processes, and governmental requests
• Protecting the rights, property, and safety of GuestWire Technologies LLC, our users, and the public

We do not share your personal information except in the limited circumstances described below. We require all parties who receive personal information from us to maintain appropriate confidentiality and security protections.

4.1 With Your Consent

We share your information when you explicitly authorize it, such as when you connect a third-party integration, authorize sharing with another user or platform, or grant specific permissions through your account settings.

4.2 Between Hosts and Guests

When you are a property host using GuestWire Vacation or GuestWire Experiences, we share necessary guest information (such as name, contact details, and reservation dates) with you to enable you to manage your property and fulfill bookings. When you are a guest accessing a host's property portal, we share relevant property information with you on the host's behalf. Both parties agree to use such information only in connection with the reservation and in compliance with applicable law.

4.3 Service Providers and Vendors

We work with trusted third-party vendors who perform services on our behalf, including:

• Cloud hosting, infrastructure, and data storage providers
• Payment processing services (such as Stripe)
• Email and communication delivery services
• Analytics and error monitoring tools
• Customer support and help desk platforms

All service providers are contractually bound to use your information only as directed by GuestWire Technologies LLC and to maintain appropriate security and confidentiality protections. They are not permitted to use your information for their own independent purposes.

4.4 Legal Requirements and Safety

We may disclose your information if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation, subpoena, court order, or governmental request; (b) enforce our Terms of Service or other policies; (c) protect the rights, property, or safety of GuestWire Technologies LLC, our users, or others; or (d) detect, prevent, or address fraud, security vulnerabilities, or technical issues.

4.5 Business Transfers

In the event of a merger, acquisition, sale of substantially all assets, reorganization, or other business transaction involving GuestWire Technologies LLC, user information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a materially different privacy policy and will provide you with choices regarding the transfer where required by applicable law.

4.6 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and other business purposes.

We do not sell personal information to data brokers, advertisers, or any other third parties for their own marketing or commercial purposes. The sharing described in Section 4 of this Policy is limited to situations where sharing is necessary to provide the Services you have requested, to comply with legal requirements, or where you have given explicit consent.

We use cookies and similar tracking technologies to operate and improve our Services. Cookies are small text files stored on your device when you visit our website or use our applications. For detailed information about the specific types of cookies we use and how to manage them, please see our Cookie Policy.

6.1 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the operation of our Services, including authentication, session management, security functions, and load balancing. These cannot be disabled without affecting core functionality.
• Security Cookies: Used to detect and prevent fraudulent activity, protect user accounts, and maintain the integrity of the Services.
• Functionality Cookies: Remember your preferences and settings, such as language preferences, display settings, and customization choices, to provide a more personalized experience.
• Analytics Cookies: Help us understand how users interact with our Services by collecting information about pages visited, features used, time spent, and other usage metrics. This data is used in aggregate to improve the Services.

6.2 Managing Cookies

You can control or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect your ability to use some features of our Services. Essential cookies cannot be fully disabled without preventing you from using the Services. See our Cookie Policy for browser-specific instructions.

Specific security measures include:

• Encryption of data transmitted between you and our servers using industry-standard TLS/SSL protocols
• Encrypted storage of sensitive account information and credentials
• Access controls and authentication requirements that limit access to personal information to authorized personnel with a legitimate need
• Regular review of our data collection, storage, and processing practices
• Secure token-based access systems for device and guest portal integrations

However, no method of transmission over the internet or electronic storage system is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and applicable regulatory authorities as required by law.

Your Responsibilities: You are responsible for maintaining the confidentiality of your account credentials, using a strong and unique password, logging out when using shared devices, and notifying us immediately if you suspect unauthorized access to your account at info@guestwiretechnologies.com.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to satisfy applicable legal, regulatory, accounting, and reporting requirements.

The criteria we use to determine retention periods include:

• The length of time we have an ongoing relationship with you and provide Services to you (for example, for the duration of an active account)
• Whether there is a legal obligation to retain data for a minimum period (for example, tax and financial records may be retained for seven years or longer as required by law)
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation holds, or ongoing regulatory inquiries)
• Whether the information is necessary to resolve disputes or enforce agreements

When your personal information is no longer required for any of these purposes, we will securely delete, destroy, or irreversibly anonymize it. Certain anonymized or aggregated data derived from your information may be retained indefinitely for analytical and research purposes, as this data cannot reasonably be used to identify you.

If you request deletion of your account, we will process your request in accordance with Section 9 of this Policy and applicable law. Some information may be retained after account deletion to comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the following rights with respect to your personal information. We will honor all applicable rights under the laws of the jurisdictions where you reside.

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you, including information about the categories of data collected, the purposes for which it is processed, and the parties with whom it has been shared.

9.2 Right of Correction

You have the right to request that we correct inaccurate or incomplete personal information about you. You may also update much of your account information directly through your account settings within the applicable GuestWire platform.

9.3 Right of Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may be unable to delete certain information where retention is required by law, necessary to comply with a legal obligation, or necessary to resolve disputes or enforce our agreements.

9.4 Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict our processing of your personal information. We will honor this request where applicable law requires us to do so.

9.5 Right to Opt Out of Marketing

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at info@guestwiretechnologies.com. Please note that you may continue to receive transactional and service-related communications even after opting out of marketing.

9.6 Exercising Your Rights

The Services provided by GuestWire Technologies LLC are intended for use by adults and are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18.

If we learn that we have inadvertently collected personal information from a person under 18 years of age without verifiable parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at info@guestwiretechnologies.com.

GuestWire Technologies LLC is a growing software and technology company that may develop and launch new products, platforms, applications, and services over time. This Privacy Policy is intended to be broad enough in scope to cover all current and future GuestWire products and services offered by GuestWire Technologies LLC.

Unless a separate, specific privacy policy is published for a particular new product or service — in which case that policy will govern the collection and use of information within that specific product or service — this Privacy Policy will apply to all current and future GuestWire offerings. Any new products or services that collect personal information will be operated in accordance with the principles set forth in this Policy.

We will update this Privacy Policy when we launch new products or services that materially change our data practices and will notify you of any material changes as described in Section 12 below.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, technology, or for other operational or legal reasons. The updated Policy will be effective as of the "Last Updated" date shown at the top of this page.

When we make material changes to this Policy — meaning changes that meaningfully affect how we collect, use, or share your personal information — we will:

• Post the updated Privacy Policy on our website and within the applicable Services
• Update the "Last Updated" date at the top of this document
• Provide notice by email to registered account holders where the changes are significant
• Display a prominent notice within the Services for a reasonable period

Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the Services and may request deletion of your account and personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:

We are committed to working with you to resolve any privacy concerns. If you are not satisfied with our response, you may have the right to file a complaint with the relevant data protection authority in your jurisdiction.